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    Return and Refund Policy

    Return and Refund Policy

    Important: Please read this return policy carefully. By making a purchase, you automatically agree to these terms. No exceptions are allowed.

    Important: Please note: discounted items cannot be returned. A store credit will be issued instead

    Returns

    We accept returns for store credit only within 14 days of delivery.
    Returned items must be:

    • unworn, unwashed, unused

    • with all original tags

    • in original packaging

    • free of scents (perfume, deodorant, detergent)

    Exclusions (No Returns Accepted):

    For hygiene and safety reasons, we do not accept returns for:

    • underwear, lingerie, shapewear

    • swimwear

    • beauty, skincare or personal care products

    • accessories

    • discounted or sale items (store credit only)

    Final Sale:

    All discounted items are considered final sale and cannot be refunded.

    How To Return

    Send an email to info@maisonzeva.com with the following information:

    • Your order number

    • Reason for return

    • A photo, if the item is damaged or defective

    • Your full name and contact details

    Exchanges & Store Credit

    We offer exchanges and store credit for eligible items. We do not issue cash refunds.

    Instant Exchange (Optional)

    You may request an instant exchange for a different size or color.
    Your replacement item will be shipped immediately.

    To qualify:

    • You must return your original item within 14 days of delivery. The return must be scanned by the carrier within this period.

    • A small, temporary authorization (e.g., $1 USD) will be placed on your payment card.
      If your original item is not returned within 14 days, the full price of the replacement item will be charged.

    Return Shipping & Handling Fee

    All returns are subject to a handling fee, which covers both return shipping and reshipment costs.

    Store Credit Option

    If you prefer not to exchange immediately, you may select store credit.
    Store credit:

    • Is valid for 6 months from the issue date

    • Is issued in USD

    • Can be used on any future purchase

    • Is non-refundable

    Important Notes

    • All exchanges and store credit requests must meet our standard return conditions (unused, unwashed, tags attached, no scents, original packaging).

    • We do not issue refunds to the original payment method.

    No Refunds, But Great Store Credit

    We do not offer refunds under any circumstances, including for reorders, wrong size selection, or change of mind.
    Eligible returns will receive store credit equal to the full value of the item, provided all return conditions are met.

    Defective or Incorrect Items

    If you receive a defective or incorrect item, we will replace it at no extra cost.
    If the replacement is also defective or incorrect, you may request a full refund to your original payment method.

    Shipping Costs

    • Customers are responsible for all return shipping costs.

    • Return parcels must be shipped to our Asia-based fulfillment center.
      Shipping costs typically start from 35 AUD (final cost depends on your local courier).

    • Tracked shipping is mandatory.
      We are not responsible for lost or untracked return packages.

    Order Cancellation or Changes

    Orders can only be cancelled or modified before they enter processing.

    To request a change or cancellation, contact us immediately at:
    📩 info@maisonzeva.com

    Once an order has been processed or shipped:

    • It cannot be cancelled

    • It cannot be modified

    • Refunds are not available

    If your order has already been shipped from our Asia warehouse, you must wait for delivery and then return the item for store credit following our return guidelines.

    Questions?
    Please contact us at: info@maisonzeva.com